FAQ

 

  • What is the return Policy?

ALL SWIMSUIT SALES ARE FINAL - due to hygienic standards we will not offer refunds or exchanges.

For returns or exchanges on other items, KEM Collection reserves the right to limit returns to the following conditions:

The product must be returned within 14 days, in new condition, unworn and undamaged.

You, the customer, are responsible for all
shipping costs related to returning the product to KEM Collection.

Once we have received the product, we will inspect all products to ensure that previous conditions are met; if they meet previous conditions, a refund will be issued within 5 business days.

In the event that some, or none of the conditions are not met; we encourage you to contact us and allow us to look at alternative solutions*.

*In the event that these conditions are not met; KEM Collection will use its best judgment for each situation. In the event that you, the customer, are aggressive, or use threatening or offensive language, Lux Littles will not refund your product nor will we continue any conversation with you.

  • What are the shipping options?

All shipping is calculated at checkout and is dependant on the region. Orders that total $100 before taxes and are located in North America will receive free shipping.

  • What are the international taxes, duties, etc. that I have to pay?

This is dependant on your region and the client is responsible for those expenses.

  • When will I receive my order?

Orders are shipped out 1 to 2 days after ordering and shipping times are dependant on your region. For more specific shipping times, please contact us or send us a note on Facebook!

  • What do I do if I never received my order?

Please email info@kemcollection.com with your order number.

  • What do I do if I received a defective order?

Please email info@kemcollection.com with your order number.

  • How do I make changes to an order I’ve already placed?

Please email info@kemcollection.com with your order number.

  • Where are you located?

Our team is located in White Rock, British Columbia, Canada.

  • How is the product made? Where do the materials come from?

Each Collection is unique & Limited. KEM Collection is designed in White Rock, British Columbia. Our materials & products are sourced & manufactured over seas. 

  • How do I make sure I order the right size?

Click here for the size chart!

  • How do I contact your company if my question isn’t answered here?

Please email info@kemcollection.com with your order number

 

If you have questions that are not listed here, please reach out to us at our contact page or click here!

 

xo

KEM